Frequently Asked Questions
Answers to common questions about our furniture, quotes and services
We know that starting a new project can come with plenty of questions, and we’re here to make the process as smooth as possible. Below, you’ll find answers to some of the most frequently asked questions about our products, quoting process and how we work. If you can’t find what you’re looking for, feel free to contact us directly and we’ll be happy to help.
FAQS:
Can I buy furniture directly from your website?
No, our website is designed for browsing and requesting quotes only. Once you submit a quote request, our team will be in touch to confirm your selections and provide pricing. Alternatively, you can fill out our contact form and we’ll be happy to create a quote for you. If you’d prefer to speak to someone directly, give us a call on 1300 66 85 66, our friendly team is here to guide you through the entire process.
How do I request a quote through the website?
Browse our product range and add your selected items to your cart. Once you’ve finished, submit the cart along with your details. One of our team members will be in touch to confirm your selections and walk you through the next steps
Do you offer custom furniture solutions?
Yes, we do. We can customise finishes, layouts and furniture combinations to suit your space and style. Whether you’re after a straightforward setup or a complete fit out, we’ll help you create a solution that works for your br and. Simply get in touch via our contact form or give us a call and our team will make sure your furniture fits your workspace perfectly.
What is the project board?
The Project Board is a helpful tool designed especially for architects, designers and project managers. It allows you to save and organise your selected furniture items in one central space as you browse our range. Once you’re ready, you can review your selections, make changes and download your board to share with clients or use it to request a quote from our team.
How long will it take to receive my furniture?
Lead times depend on the items and finishes selected. Standard items are usually quicker, while customised pieces may take a little longer. We’ll confirm timeframes with you during the quote process.
Do you provide delivery and installation?
Yes. We offer full delivery and installation services to make sure everything arrives on time and is set up correctly in your space.
Is there a warranty on your furniture?
Most of our furniture comes with a manufacturer’s warranty, covering defects in materials or workmanship. We’ll let you know the specific warranty details for each item when we provide your quote.
Where is your showroom located?
Our showroom is located at: 129 Wedgewood Rd, Hallam VIC 3803, Australia To arrange a visit, feel free to contact us on 1300 66 85 66 or hello@topazfurniture.com.au
Do you offer ergonomic furniture?
Yes, we have a range of ergonomic furniture including chairs, sit-stand workstations and accessories to support comfort and wellbeing in the workplace.
Can I share with you my design plans for support?
Yes, absolutely. You can create an account on our website and share your project plans with us at any stage. Our team will review your layout and recommend the best furniture solutions to help bring your vision to life.
Which areas do you service?
We work with clients nationwide and can support projects in various locations across Australia. Simply get in touch, and we’ll discuss how we can assist with your specific needs.
Can you help with space planning and design?
Yes, our Design Hub service includes a consultation, floorplan layout, mood board and furniture selections.
Do you sell products individually?
We specialise in office fit out projects and typically supply furniture in larger quantities. Our focus is on supporting businesses, designers, builders and architects with complete workspace solutions, so we don’t sell to individual clients looking to purchase just one item. If you’re working on a project and need support with selecting the right furniture, our team is here to help.
How do I know which furniture will suit my space?
Our team can assist with space planning and product selection to ensure everything fits your layout and reflects your brand. We can also visit your site to better understand your space and provide more accurate recommendations.
Can you help with furniture for multi-site projects?
Yes, we can support projects across multiple locations and ensure consistency in design, quality and service. Our team can visit each site to assess specific needs and provide specific furniture solutions for every space.
Do you offer sustainable furniture options?
Yes, we offer a range of products that use sustainable materials and responsible manufacturing practices. Let us know if sustainability is a priority for your project and we’ll guide you through our options.